On Monday 3 June Synnovis, the provider of Practice laboratory services, was the victim of a ransomware cyber attack.

Blood tests are only available in strictly urgent circumstances, as determined by your clinician.

If your clinician tells you your blood test is clinically urgent, please attend the phlebotomy clinic at Gracefield Gardens, St Thomas's Hospital or King's College Hospital.
If your child's blood test is clinically urgent, please attend the phlebotomy clinic at St Thomas's Hospital or King's College Hospital.
If you have a GP referral, your GP must indicate that your test is URGENT on the form, otherwise they will be unable to see you.
You do not need to book an appointment in advance using Swiftqueue, however please turn up between the hours of 08:00 and 17:00.

We apologise for the inconvience caused.

Blood Test Data Breach News 

We are aware that a cyber-criminal group has published stolen information following a cyber-attack on Synnovis, a laboratory that processes blood tests on behalf of a number of NHS organisations.

We understand your concern.  This is a live situation, and we are working alongside Synnovis to understand the data that has been stolen. We currently don’t know if or who may therefore be impacted.

There is a central website that will be updated with new information as soon as it becomes available where answers to a number of frequently asked questions will be published. Please go to www.digital.nhs.uk/news/synnovis-cyber-incident for more information as our website may answer your query.

The National Cyber Security Centre has guidance on keeping yourself cyber secure. There is a link on our website to www.digital.nhs.uk/news/synnovis-cyber-incident.

Also, the helpline, 0345 8778967 is up and running but in the first instance please to look at the website for information that may help you.

06/06/24 Statement from South East London ICB (Integrated Care Board)

“NHS organisations across London continue to work in partnership to manage patient care following the ransomware cyber-attack on Synnovis earlier this week.

Guy’s and St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust remain in a critical incident, while Oxleas NHS Foundation Trust, South London and Maudsley NHS Foundation Trust, Lewisham and Greenwich NHS Trust, Bromley Healthcare, and primary care services in South East London continue to be impacted.

Chris Streather, Medical Director for NHS England London, said:

“NHS staff are working around the clock to minimise disruption to patient care following the ransomware cyber-attack on Synnovis earlier this week.

“Pathology services at the impacted sites are available – albeit at a reduced capacity – with the most urgent cases being prioritised.

“Unfortunately, some non-urgent operations and procedures including transplants continue to be postponed, while nearly all non-urgent blood tests have been postponed in primary care services in South East London.

“We are sorry to all those who have been impacted and staff will work hard to re-arrange appointments and treatments as quickly as possible.

“Urgent and emergency services are available as usual so patients should access services in the normal way by dialling 999 in an emergency and otherwise use NHS 111 through the NHS App, online or on the phone.

“If you have not heard from your healthcare provider, please attend appointments as normal as services including outpatients and community services are mostly running as usual, including cervical screening.”

Information on the Synnovis cyberattack
The local NHS have set up a webpage where the latest updates will be posted. You can view this here.

Published: Jun 25, 2024